Other Information

Terms and Conditions

How to make your reservation
We have taken care to offer you the simplest possible reservations service for our Monograms packages. Efficient and economical administration is an important part of our deal. Just ask your travel agent to contact us with your requests and we will give immediate answers and booking options on the tour(s) offered to you.

Deposit and final payment
To confirm the reservation, your agent will be asked to send us a non-refundable, non-transferable deposit of $250 per person for each Monograms package ($500 per person for DRR, DRV and DRB) and $200 per person for each airfare (airfare payments subject to fare conditions), which must reach us within 14 days from the date of booking to secure the reservation.

On certain departures, deposits/full payment may be required at time of booking to hold or to confirm space for you.

Monograms accept selected credit cards. Please note merchant fees will apply. For further payment options, please see your travel agent. Your payment is not considered made until it is received by Monograms.

Your booking deposit forms part of your final payment, which must be received by us not less than eight weeks before commencement of services.

If we do not receive the tour deposit and final payment by the due dates, we reserve the right to cancel the reservation. In the case of billing errors, we reserve the right to re-invoice with correct pricing.

Payment of the deposit means that you have read and accepted these Terms and Conditions.

Acceptance on the holiday is subject to presentation of the Tour Member Certificate. The Tour Member Certificate also details the services purchased from Monograms.

Any late bookings (within 21 days prior to your departure from Australia) will incur a $30 per transaction late booking fee.

Cancellations and Cancellation fees
Cancellations are very costly and usually do not occur in time for re-sale of the cancelled tour. If cancellation in writing is received by Monograms more than 45 days prior to commencement of services, the non-refundable, non-transferable deposit will be retained. For cancellations received within 45 days of commencement of services, the following per person cancellation fees apply. (For group reservations, refer to the Group Tour Planner):

• 45-22 days prior to commencement of services: 20% of total price
• 21-8 days prior to commencement of services: 30% of total price
• 7-1 days prior to commencement of services: 50% of total price
• On departure day and later: 100% of total price

North America single-city and Multi-city Getaways

• 45-31 days prior to commencement of services: Deposit
• 30-7 days prior to commencement of services: 30% of total price
• 6-1 days prior to commencement of services: 50% of total price
• On departure day and later: 100% of total price

Cancellation fees may also apply to any additional services including accommodations, independently supplied services and optional excursions reserved prior to, during and after the Monograms package.

If flight changes, including flight cancellations or name changes, are requested, revision fees or airline cancellation fees will apply. If an air inclusive vacation is cancelled after air tickets have been issued, any applicable refunds will be processed after air tickets are returned to Monograms.
Monograms reserves the right to cancel or reschedule any holiday departure. If cancellation is made prior to departure, the only responsibility of Monograms will be to refund to the passenger the amount we have received for the tour reservation. We will try to re-book the same tour with a different departure date, or a similar tour. Where Monograms has confirmed flights, we will try to confirm air seats for the selected new dates, subject to availability. Monograms cannot assume responsibility for any additional costs or any fees relating to the issuance and/or cancellation of air tickets or other travel arrangements not made through Monograms.

Insurance
The above cancellation charges will be applied in all cases. We do urge you to take adequate travel insurance, including cover against cancellation, as recommended by your travel agent.

Revision fees
A fee of $30 per transaction will be charged for any alteration or revision made to a reservation. Airline penalties may also apply and maybe up to 100% of the full ticketed price. Any revisions to a booking may result in the loss of a confirmed airline reservation or an increased airfare which will be payable for the passenger. A change of traveller name, vacation date or itinerary within 45 days of commencement of services will be treated as a cancellation and new reservation; standard cancellation fees apply.

Air Arrangements
Monograms is not responsible if an airline cancels, reschedules, or delays a flight for any reason. If you miss your departure flight, it is your responsibility to work with the airline you are ticketed with to reach your destination. Monograms is not responsible for any additional expenses you may incur prior to joining your holiday. Monograms is not responsible and will not provide any refund for portions of the holiday missed due to cancelled, rescheduled or delayed flights.

Participation
For the benefit of everyone on your holiday, Monograms reserves the right to accept or reject any person as a holiday participant, and to remove from the holiday any participant whose conduct is deemed incompatible with the interests of the other participants. We will not refund nor cover any costs or expenses you incur if we have to terminate your holiday arrangements due to unacceptable behaviour.

Travellers who need special assistance
You must report any disability requiring special attention to Globus at the time the reservation is made. Monograms will make reasonable attempts to accommodate the special needs of disabled travellers, but is not responsible in the event it is unable to do so, nor is it responsible for any denial of services by carriers, hotels, restaurants, or other independent suppliers. Most transportation services, including the touring motorcoach, are not equipped with wheelchair ramps. We regret that we cannot provide individual assistance to a tour participant for walking, dining, getting on and off motorcoaches and other vehicles, or other personal needs. A qualified and physically able companion must accompany travellers who need such assistance, and must assume full responsibility for their well-being. Not all sightseeing stops/sites accommodate wheelchairs and some locations and sightseeing activities require extensive standing, sitting or walking. Monograms is not responsible for any missed activities due to a participant’s inability to participate with the group. Motorised scooters are not typically suitable on international holidays.

Young travellers
Travellers who are less than 18 years old on the departure date must be accompanied by an adult and share accommodation with an adult throughout the duration of the holiday. There are no age restrictions on Monograms independent holidays. Land arrangements for infants under two are free of charge, providing parents pay hotels directly for special arrangements (e.g. food, cot, etc). On Monograms Europe, children aged 11 and under recieve a 25%  discount off the land tour price when sharing accommodation with one adult. (not including internal air). On Monograms North America, children aged 11 and under recieve a 50%  discount off the land tour price when sharing accommodation with one adult. (not including internal air). On Monograms  Europe and North America  holidays, children 12-17 receive a 10% discount off the land tour when sharing accommodation with two adults. (not including internal air travel). On Monograms Asia holidays, children 2-17 receive a 10% discount off the land tour (not including internal air travel). To receive young traveller discounts, the age of the traveller must qualify at the commencement of travel.

Due to heightened security, many countries have adopted practices to prevent international abductions of children. If a child will be travelling with adults other than the parents or with only one parent, it is recommended that a notarised letter be written by the parents or non-travelling parent granting authorisation to travel, including the dates of travel. We suggest that you also contact the appropriate consulate and airlines because they may have additional requirements.

Smoking
Smoking is not allowed on transportation that is exclusively provided by Monograms.

Price Guarantee
All Monograms package prices are based on rates (including foreign exchange rates) known at the time of printing and expected to be in effect at the time of departure. Prices are subject to increase without notice if such rates change prior to departure. However, once Monograms has received your deposit for any holiday departing 01 January - 31 December 2011, that land price is guaranteed, and any subsequent land cost increases are at our expense, not including surcharges, intra air and any government tax increases. Air tickets booked via Monograms Australia are guaranteed when we receive full payment. This does not include any government/airport tax increases and currency fluctuations. Tour prices are per person, based on two persons sharing a room. Single room supplements and triple or quad room reductions are listed where applicable. Not all accommodation types are available on all holidays.

2012 departures are subject to price and itinerary modifications. Full details will be available in October 2011. Passengers have the right to cancel their reservation without penalty within 14 days of modification in the event of price increase for departures in 2012.

Visas & Passports
A valid national passport is needed for all tours and, as the various countries all have their own formalities, it is imperative that you check with your travel agent the visa requirements to enter the countries of the vacation you have chosen. Local consulates will also be in position to give advice. Passengers are responsible for getting their own visa's and must ensure that they can obtain these visa's before entering into a booking commitment with us.

Accommodations
The accommodations listed on our website are intended to be used on all departures; however, if a change becomes necessary for any reason (including location change), the accommodations substituted will be equivalent in standard to those shown. Every effort is made to reserve only twin-bedded rooms. It may occasionally happen that an accommodation provides some double-bedded rooms instead. These rooms will be allocated to couples where possible.

Please note that accommodation check-in times vary worldwide. Triple-room configuration is at the discretion of individual hotels. Paying for a single supplement ensures own room, not necessarily a twin bedded room.

Private bath and single rooms
In exceptional cases where private bath or single rooms as reserved by us are not available, refunds will be made by the tour director or local host. Claims made in this respect cannot be accepted after the tour.

Baggage allowance
Porterage for one suitcase is included in the tour price. Airport and train porterage at beginning and end of the tour is not included. Due to limited coach capacity, this single bag should have dimensions not exceeding 76x53x28cm (30"x21"x11") and weight not exceeding 22kg (50 lbs) or less if your air carrier has stricter weight/dimension limitations. We regret we are unable to accept a second suitcase, or any luggage exceeding these limits on any holiday listed on this website (except on river cruises). We recommend you consult your air carrier as size and weight limitations vary from airline to airline and even according to destination, and are becoming more restrictive. Monograms is not responsible for additional fees imposed by air carriers. Regulations within most airports require that travellers handle their own luggage through customs. Should you prefer to take along a carry-on bag, it should not exceed the dimensions of 30x28x14cm (12"x11"x6"). It is for safety reasons; wheeled carry-on bags are not suitable as hand luggage on motorcoaches and minibuses. No responsibility is accepted for loss of or damage to baggage or any of the tour participant's belongings. Baggage insurance is recommended.

Travel documents
Travel documents, including any air tickets or e-ticket itineraries are sent by regular ground delivery approximately four weeks prior to departure from Australia, provided full payment has been received.

Not included in the vacation price
Airfares & airport taxes and fees (unless specified); passports; visas and vaccinations; tips to Local Host; laundry; telephone; minibar; alcohol; beverages, and food outside of the contracted Monograms menu as presented at a hotel or restaurant. (these extra items will be billed to you before leaving the hotel or restaurant); additional activities and excursions; airport transfers on non-qualifying flights; porterage at airport and train stations; travel protection; baggage fees; and all other items of a personal nature.

Refunds
Please note that any request for refunds is subject to the Terms and Conditions; no refund can be made for unused services of less than 48 consecutive hours, for unused transportation where group activity tickets are involved, or for voluntary modifications made by the tour participant.

Service Enquiries after the Holiday
If after returning from your holiday, you wish to enquire about any services provided, please ensure that all correspondence relating to those services is received by Monograms, Client Relations, International Holidays Ltd. (address below) or E-mail clientrelations@monogramstravel.co.nz within 60 days of the tour completion date. This will enable Monograms to make a timely investigation.

Holidays
During local or national holidays or special events, on Sundays and religious occasions, certain facilities such as museums, churches, restaurants, sightseeing tours and shopping may be limited or not available. Alternatives will be offered whenever possible. Monograms cannot be held responsible for any closures or curtails for any reason.

Safety
Please be aware that during your participation in tours operated by Monograms, certain risks and dangers may arise beyond our control including, but not limited to, the hazards of travelling in undeveloped areas; travel by boat, train, automobile, aircraft or other means of transportation; the forces of nature, political unrest; acts of lawlessness or terrorism; and accident or illness in remote regions without means of rapid evacuation or medical facilities. Monograms will not have liability regarding provision of medical care or the adequacy of any care that may be rendered. It is understood that Monograms will use its best efforts to ensure that adequate measures are taken.

Photographs or Pictures
Photographs or pictures appearing in this brochure should be used solely as an indication of facilities and attractions. Actual facilities and attractions may vary according to itinerary. Maps shown on the holiday pages are current at the time of printing and may not reflect the actual tour routing should the itinerary change.

Optional Excursions & Activities
The carriers, accommodations, and other suppliers (referred to as "the Suppliers") (including but not limited to trains, cruises, ferries, motorcoaches, hotels, and restaurants) providing optional activities and excursions ("the Services") in the area of the holiday itinerary that are available for booking are not run, supervised, or controlled in any way by the Company. These services are provided by local operators or other third parties that are entirely independent of the Company, which has no control and has no right of control over the operations of those independent contractors. Such activities and excursions do not form any part of the product or services sold to you by the Company or of these Terms and Conditions, even where the Company suggests particular operators/other third parties and/or assists you in booking such activities or excursions.

Your contract for such activity or excursion will be with the organiser or operator of that activity or excursion and will be subject to its Terms and Conditions, which may contain exclusions or limitations of liability. The Company has no liability for any such activity or excursion or for any act(s) or omission(s) of the organiser or operator or for any of its employees or agents or any other person(s) connected with the activity or excursion. Any advice or assistance on or with any activity or excursion provided by any local representative does not mean or imply that the activity or excursion is sold, supervised, or controlled by the Company or that any such advice or assistance is given on behalf of the Company. Holiday participants are asked to check with the operator of any activity or excursion and the applicable Terms and Conditions before booking.

Responsibility
International Holidays Ltd. (hereinafter referred to as "the Company") is responsible to you in making arrangements for the vacation services offered in this brochure, including transportation, sightseeing, and accommodations. All references to Company include its agents and employees. The carriers, accommodations, and other suppliers providing tour services are independent contractors and are not agents, employees, or servants of, or joint venturers with, the Company or its affiliates. All certificates and other travel documents for services issued by the Company are subject to the Terms and Conditions specified by the supplier, which are available upon request, and to the laws of the countries in which the services are supplied.

The international carriage passengers is subject to international conventions and treaties, where applicable. These international agreements limit and, in some events, exclude the carrier's ability to passengers (vacation participants). Where any claim or part of a claim (including those involving death or personal injury) concerns or involves any travel arrangements (including the process of getting on or off the transport concerned) provided by any air, sea, inland waterways, rail, or road carrier or any stay in a hotel, the Company's maximum liability is the maximum which would be payable by the carrier or the hotel keeper concerned under the applicable international convention, treaty, or regulation applicable to the travel arrangements or hotel stay (e.g. the Warsaw Convention, the Montreal Convention for international travel by air, the EU Regulation on Air Carrier Liability for carriers with an opertaing license granted by an EU country, the Athens Convention for international travel by sea) in that situation.

If, after tour departure, the services included in the vacation cannot be supplied, or there are changes in an itinerary for reasons beyond the control of the Company, the Company will arrange for the provision of comparable services. Any resulting additional expense will be payable by travellers and any resulting saving will be refunded by the Company to vacation participants. The Company reserves the right to accept or reject any person as a tour participant, to expel any tour participant from the tour, to make changes in the itinerary whenever the Company deems it necessary for the comfort, convenience, or safety of the tour participants, and to cancel a tour at any time. The tour participant agrees that neither the Company nor its affiliates shall be liable for any damage, loss (including personal injury, death, and property loss) or expense occasioned by any act or omission of any supplier providing tour services, or any insurer or insurance administrator, or of any other person. Legal proceedings against the Company may be instituted only in New Zealand, and any claim involved in such proceedings shall be decided in accordance with the laws of the country. Any legal proceedings against the Company must be commenced within one year following the date of tour completion. Neither the Company nor any affiliate shall in any case be liable for other than compensatory damages, and you hereby waive any right to punitive damages. No person, other than an authorised representative of the Company, by a document in writing, is authorised to vary, add, or waive any Term or Condition on this website, including any term or condition set forth in the preceding provisions. The Terms and Conditions on this website do not affect the rights you may have as a "consumer" under the Consumer Guaranties Act 1993 or any other statutory rights that by law may not be excluded or limited.